Scott Williams Oil - Poor customer service
scott Williams only deal with their existing customers no matter how empty your tank is but when things are slow they take anyone, they have poor customer service. don't deal with them at all.
I contacted them on a very cold day I tried to reason with them give them extra money they said it was bribery what the ***. what kind of business is that.
I called them again to make sure it was true on a warmer day they were willing to deliver oil they need better service than lying all the time don't deal with these people. good
Reason of review: Poor customer service.
Scott Williams Oil Cons: Serious ego.
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I have used Scott Williams for years. I have never run out of oil and I have always received same day service. This is a well run company
bulley the former coustomer for charge cleaning service 2 year ago
I am Ken Williams, the owner of Scott-Williams. I do not have a customer by the name of Ana Gouveia.
If she would like to discuss a billing issue she can certainly call us. We do NOT bully customers.
I'm the owner of Scott-Williams. This person called during a record stretch of cold and snow, most likely because his current company (probably a COD) could not meet his needs.
There was a lot of that during February, 2015. During that stretch we focused on our existing customer base, the one's who keep us in business. Loyalty works both ways. If failing to do a one time delivery to a customer of another company is a bad thing, sobeit.
I'm not adding a customer (who won't be for long) at the expense of my existing customers. I would advise this person to find a reliable full-service company and stick with them.
That way he won't have this problem during the next bout of severe weather.
I began using SW when I purchanged my home and found the previous owners had used them. Within the first year I to had issues with their billing and addressed it.
I was creditted but the attitude/tone changed and wasn't very professional. But if i happen to owe them, their quest for payment is border line harassment. After the first incident I decided to change companies but at the time I was going through several crisis therefore I was overwhelmed so it wasn't my priority.
I'm finally looking for another company. Any recommendations?