Scott Williams has provided our heating oil service for the past 5 years. Today, December 24th, 2010, the day before Christmas, it was 28 degrees outside and we came home from work to an empty oil tank. We called Scott Williams and asked them to refill our tank (which they typically do automatically). They refused to do it and dropped us as customers. No explanation from the company. No warning in advance. Unfortunately, this was a holiday week and it was nighttime so although we tried to find alternative companies to help us out, businesses were closed and we could not get in touch with another company. Without any heat and the weather at freezing temperatures, our family was forced to leave our home and find alternative accommodations for the night.
Companies like Scott Williams are given a large amount of responsibility to make sure homes are properly heated and homeowners rely on them to provide a very important function. Leaving a family without the opportunity to find alternative means of heating and refusing to provide any sort of advance notice goes beyond just poor business practice.